Check out the knowledge base below!
Let us know if you have more questions.
Inquiries in English will take a little more time for us to reply, thank you for your understanding. All transaction must be processed by English or Japanese.
We accept Credit Card (including Visa, MasterCard, American Express), Google Pay, & Shopify Pay. *PayPal, coming soon to our online store.
When you surf or shop on our website, you do this securely via a safe SSL (Secure Sockets Layer) encryption.
The orders will ship within 2-5 business days. We do not ship on weekends and Japanese holidays.
Pre-order items can be purchased now however they will only be shipped at the stated release date or shortly after.
Available shipping methods and rates vary depending on the time of year. You can check the details of delivery to your location on the payment page.
Additional charges may apply for delivery to remote areas.
*Not supported in some countries.
EMS (Postal service)
EMS has a both a tracking system and an insurance system (in case of loss or damage up to 20,000jpy).
International Shipping Cost is calculated based on the total weight of the item you are purchasing and the area you are delivering to.
We cannot deliver depending on countries or areas because of the limitation of EMS.
International e-Packet (Postal service)
*Not supported in some countries.
Packages weighing up to 2kg can be shipped for cheaper than EMS using this method. Delivery time will be later than EMS (+3-6 days). Maximum insurance is ¥6,000. This method provides tracking codes, but there is also a possibility that packages may be sent without the code being input properly depending on the region.
VERY IMPORTANT TO NOTE: international shipping can often be unreliable and most delays happen at customs offices. ALL international customers are subject to the laws, duties and taxes of their destination country. If your package is held by customs for any reason, it is your responsibility to contact your local customs office to resolve any pending actions needed by your country to complete the shipment.
Depending on where you live and the total value of your order, it is highly likely you your government will charge additional import fees, on top of the shipping fees paid to nyd. These added fees are completely out of our control and cannot be determined in advance. We are unable to provide any support with international customs offices. Please contact the customs office in your country for more information.
The order for domestic (inside of Japan) is sent by Yamato.
Mail / メール便
Shipping Fee: ¥450
Delivered to mailboxes. You can track and trace your Package.
Home delivery / 宅配便
Shipping Fee: Depending on the area
Delivered face-to-face. You can track and trace your Package.
Returns & Exchanges
Returns other than defective items can not be accepted. Please note. However, in case of a defective or incorrect item, we will exchange it for a non-defective item.
you MUST contact us WITHIN 7 DAYS after delivery if you intend to return ANY item back to our store. Refunds are contingent upon inspection of item(s) once we receive the product(s).
Customers who fail to contact us WITHIN 7 days of receipt and subsequently, fail to return items to us WITHIN 7 days of receipt will NOT receive a refund.
The returned items must be returned to us in perfect condition accompanied by the original invoice and still have all labels attached. We cannot accept returns where labels have been removed.
If you need to make changes to your address and your order has not yet shipped, please contact us immediately and we'll take care of it.
Please note that it is the responsibility of the buyer to enter the shipping address correctly. We are unable to redirect an order to another shipping address after we process and ship the package. The only thing we can do is waiting for the package gets returned to us since there’s no one was available to accept the package. When it does get returned, we can ship it again to the correct address or provide you with a refund minus shipping cost. If you would like your order to be shipped again, you will be responsible for any additional shipping charges.
Change/Reset Your Account Password
If you are logged into your account, please log out first.
Go to the login page, click on the "Forgot your password?" link, and change your password.
It is not possible to change your e-mail address from My Page. Please contact us using the contact form.